Frequently Asked Questions
Frequently Asked Questions
General Questions
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What is DiscountWhales.com?
- DiscountWhales.com is a one-stop shop specializing in a variety of products including shelf pulls, liquidated items, gently used items, and brand-new discounted goods. We offer high-quality merchandise at affordable prices for individuals and businesses.
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What kind of products do you sell?
- We sell products across different categories, including electronics, home goods, apparel, and more. Our inventory is divided into various quality levels, from gently used to fair, and used without packaging, as well as brand-new discounted items.
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Are your products genuine?
- Yes, all our products are genuine and sourced directly from trusted retailers and suppliers. We thoroughly inspect and verify the authenticity and quality of every item before it is listed on our website.
Ordering and Payment
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How do I place an order?
- Simply browse our website, select the products you'd like to purchase, and add them to your cart. Once ready, proceed to checkout and follow the instructions to complete your purchase.
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What payment methods do you accept?
- We accept major credit cards, debit cards, and secure online payment gateways for a smooth checkout experience.
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Can I modify or cancel my order?
- You can modify or cancel your order as long as it hasn’t been shipped. Please contact our customer support team as soon as possible at help@discountwhales.com or call our support line.
Shipping and Delivery
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How long does shipping take?
- Shipping times depend on your location and the chosen shipping method. Most orders are processed within 1-3 business days and delivered within 5-10 business days.
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Do you ship internationally?
- At this time, we primarily ship within the United States but may accommodate international orders in the future.
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How can I track my order?
- After your order is shipped, we will send you a confirmation email with a tracking number. You can also track your order through the “My Account” section on our website.
Returns and Refunds
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What is your return policy?
- We accept returns within a 14-day time frame after the item has been delivered. Please ensure the product is in its original condition. Check out our detailed Returns Policy page for additional information and instructions.
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How do I start a return?
- To initiate a return, visit our Returns Portal or contact our customer support team with your order number and details. We'll guide you through the process and provide a return label if applicable.
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When will I receive my refund?
- Refunds are processed within 3-5 business days after we receive and inspect your returned item. Depending on your bank, it may take additional time for the refund to reflect in your account.
Wholesale and Business Accounts
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Do you offer wholesale pricing?
- Yes, we offer competitive wholesale pricing for bulk purchases. Contact us at wholesale@discountwhales.com for more details.
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Can businesses set up accounts with you?
- Yes, businesses can create accounts to receive personalized support and access to special promotions. Reach out to our customer support team to get started.
Contact Us
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How can I reach customer support?
- You can email us at help@discountwhales.com or call our support line during business hours. Visit our Contact Us page for more details.
Have more questions? Let us know, and we'll be happy to assist you!