Discount Whales Return Policy

BIG DISCOUNTS. SIMPLE RETURNS.

We're a closeout store, not your typical big-box retailer! Our prices are possible because we purchase liquidation, overstock, and closeout merchandise. To keep bringing you incredible deals, we ask that you shop thoughtfully and understand our return policy.

14-Day Returns

We accept returns on eligible items within 14 days of delivery. Items must be returned in the exact condition received. New and sealed products must remain unopened and sealed.

Food & Consumables

All food, beverages, and consumable products are final sale, including protein bars and supplements. Please check expiration dates listed in product titles before purchasing.

We do not accept returns because you dislike a product's taste, texture, scent, or other personal preferences.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable for standard returns.

Our Mistake? We'll Make It Right!

Received the wrong item, a damaged product, or something that wasn't as described? Contact us! We'll cover the return shipping when necessary, resolve the issue, and offer you a coupon for the inconvenience.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Remember: We're able to offer incredible discounts because we keep our costs low. Please review your purchases carefully. We cannot accept returns on opened or used products simply because you changed your mind.

Thank you for supporting Discount Whales!

How to Initiate a Return

You can initiate a return in two ways:

1. Through Your Customer Account:

   1. Log in to your account on our website.
   2. Navigate to Your Purchases and locate the product you wish to return.
   3. Select Initiate Return and follow the steps to complete your request.

2. Contact Our Support Team:

   • Email us at support@discountwhales.com with your order number and the reason for the return.

Return Shipping

• Responsibility for Costs:

  • Customers are responsible for return shipping costs.
  • You can:
    • Use your own shipping method, or
    • Request a prepaid return label from us, which incurs a $2.99 flat fee, deducted from your refund.

• Recommendation:

  • We recommend using a trackable shipping method to ensure safe delivery.

Refunds

Once we receive and inspect your return, we will process your refund:

• Timeline:

  • Refunds are typically issued within 7 business days of receiving your return.

• Method:

  • Refunds will be sent to your original payment method.

• Deductions:

  • Original shipping costs are non-refundable.
  • A restocking fee may apply to some items.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please:

1. Log into your account or email support@discountwhales.com within 48 hours of delivery.
2. Provide a photo of the damaged or incorrect item.
3. We will issue a full refund or replacement, including shipping costs.

Important Notes

• All returns must be initiated via your account or by contacting us directly.
• Items returned without prior authorization may not qualify for a refund.
• We reserve the right to refuse returns that do not meet our conditions.

Need Help?

For further assistance, please contact us at support@discountwhales.com.
We’re here to make your return process smooth and straightforward.