At Discount Whales, we want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, you can easily return your item. Please read the policy below to understand our return process.

---

Eligibility for Returns

We accept returns on most items within 14 days of delivery, provided the following conditions are met:

• Condition of Return:

  • Items must be returned in the same condition as received.
  • For used or open-box items, all included parts, accessories, and original packaging (if applicable) must be returned.

• Proof of Purchase:

  • Returns must be linked to your order through your customer account.

---

Non-Returnable Items

Some items are not eligible for returns, including:

• Final sale or clearance items.
• Personal care, hygiene products, or undergarments.
• Customized or personalized items.
• Items damaged after delivery or missing essential parts.

---

How to Initiate a Return

You can initiate a return in two ways:

1. Through Your Customer Account:

   1. Log in to your account on our website.
   2. Navigate to Your Purchases and locate the product you wish to return.
   3. Select Initiate Return and follow the steps to complete your request.

2. Contact Our Support Team:

   • Email us at support@discountwhales.com with your order number and the reason for the return.

---

Return Shipping

• Responsibility for Costs:

  • Customers are responsible for return shipping costs.
  • You can:
    • Use your own shipping method, or
    • Request a prepaid return label from us, which incurs a $2.99 flat fee, deducted from your refund.

• Recommendation:

  • We recommend using a trackable shipping method to ensure safe delivery.

---

Refunds

Once we receive and inspect your return, we will process your refund:

• Timeline:

  • Refunds are typically issued within 7 business days of receiving your return.

• Method:

  • Refunds will be sent to your original payment method.

• Deductions:

  • Original shipping costs are non-refundable.
  • A restocking fee may apply to some items.

---

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please:

1. Log into your account or email support@discountwhales.com within 48 hours of delivery.
2. Provide a photo of the damaged or incorrect item.
3. We will issue a full refund or replacement, including shipping costs.

---

Important Notes

• All returns must be initiated via your account or by contacting us directly.
• Items returned without prior authorization may not qualify for a refund.
• We reserve the right to refuse returns that do not meet our conditions.

---

Need Help?

For further assistance, please contact us at support@discountwhales.com.
We’re here to make your return process smooth and straightforward.